Palmetto Gems & Gemological Services, (PGGS), is a full service, retail jewelry and gem business. We offer a full line of finished jewelry, loose diamonds, and colored stones, custom designs, repairs, and a variety of gemological services including appraisals and gem identifications.
The mission of PGGS is to provide unequalled, personal, professional, customer service and to establish and maintain long term relationships with our clients. Palmetto Gems & Gemological Services has been founded in order to combine our expert product knowledge with innovative ideas to take gemstone and jewelry buying to a new level of convenience, quality and service. Thus, you can enjoy the luxury of dealing directly with a Gemological Institute of America, (GIA), trained Graduate Gemologist in all of your gem and jewelry purchases rather than an uninformed sales clerk. PGGS should be your first choice for providing…
Gems of exceptional beauty and quality;
Diamond engagement rings;
Rare and exotic colored stones not normally found in mainstream venues;
Complete gemological services and appraisals;
Friendly, expert assistance.
Dealing directly with a product expert provides assurance that you know exactly what you are getting. This ensures you understand the quality issues regarding your purchase as well as the authenticity of the gems. Educating our clients is another one of the important services that makes PGGS special. We believe that gem and jewelry consumers should be properly educated in order to make informed choices on purchases.
We want to remove the veil from the mystique of gemstones, so that you are knowledgeable about diamonds and colored stones. There are many treatments and enhancements that are performed on gems of which the buying public needs to be made aware, that are not always disclosed by the retailer. Synthetic stones and simulants are other issues that need to be both defined and understood. It is also important that our clients be made aware of the other pitfalls that are present in certain segments of the industry as well as how to avoid them.
Professional Personal Service
We want you to feel comfortable, even pampered…as if dealing with a friend or family member. Our focus is on long term relationships that bring repeat business, rather than on the short-term, immediate sale. Because we know diamonds and colored stones, and we take the time to get to know you, we have the ability to tailor the gemstone or jewelry item to your specific needs. Rather than trying to “come close” with a quick sale from existing inventory, we strive to provide exactly what you want, based on preference and your budget, regardless of what we may already have in inventory. This allows us to offer the option of buying the component pieces separately, (stone, mounting, preferred metal, etc.), in exactly the size, shape, color, and quality that you desire and doing so at the best prices available at the time. By taking this approach, we can provide a professional buying experience rather than just “clerking” a sale. This can only happen when the retailer values their clients and takes the time to get to know them, their needs, and their preferences, and also has the product expertise to make it a reality.
Honesty & Quality
When dealing with PGGS, you will know exactly what it is you are purchasing. Accurate and honest representations of all our treasures will always be provided as well as full disclosure of any and all known treatments and/or enhancements. Inextricably linked with integrity is pricing. We do not use the strategy of inflating our prices so we can run perpetual sales. Palmetto Gems strives to price all our products competitively and fairly.
Exacting quality is another area for excellence. Gems of the absolute highest quality will be available for even the most discriminating client. Additionally, all other quality levels of gems will be available to fit any budget necessary. And if we do not have it, we can either find it through our extensive worldwide networking, or we can design it and have it made.
Palmetto Gems also runs a full service gemological laboratory. This enables us to do complete gem identification and gem grading without having to send items away for analysis. However, occasionally, it may be necessary to have a stone sent to an independent lab for certain complex testing only available at a very select few labs in the country. PGGS will assist you in making the determination when this may be necessary, and choose the best lab for the job. Photomicrographs are also available to photographically capture the internal structure of a particular stone for identification documentation.
Appraisals are another of our services. We provide accurate and complete documentation of your gems or jewelry items. A Certified Gemologist will evaluate each appraisal. This helps ensure accuracy in grading and valuing items.
Premier Customer Care
The level of customer service, professionalism, and professional credentials that PGGS brings to the table, as well as the unmatched selection of unusual and exotic gems, allows Palmetto Gems to be poised to cater to just about any gem or jewelry desire you may have. Our hope, and goal, is to establish a relationship of trust with you that will provide the foundation for future purchases, and establish Palmetto Gems as your personal gem professional and jewelry provider of choice in the years to come.